Terms and Conditions

Product Disclaimer

We are always working to improve the efficacy of our formulas, because of this our formulas and ingredient list along with them, may change periodically.  If you do receive a product from an online order or in store from one of our third party retailers with a different ingredient list than the most current on our website and you would prefer our most current formula instead, please do not hesitate to contact us and we will be happy to process a return and exchange your product for you.

Transparency is Key: We're not here to please everyone, just those of you who are in search of what we are - Healthy, high performing, luxury hair, beard, & skincare products.  We classify our products as raw, what raw means to us is being as organic and natural as possible without sacrificing performance. 

Our goal is to be a rare combination of pure perfection that will leave you with long lasting real results from your hair to your pores. Give It's Poe Time LLC. a try and our vision is that our products will be your hair, skin, and beard's best friend.

We do want to be crystal clear in regards to who we are and what can be expected of our products.  We believe our products are perfect for us and many others around us who have experienced incredible results and have found benefits from It's Poe Time LLC. products they previously could not find elsewhere. If you do have sensitive skin or any other condition, please do contact us before purchasing so one of our experts can help you decide if It's Poe Time LLC. products are right for you.

FDA Statement: It's Poe Time LLC. shall not be held liable for the medical claims made by customer testimonials. The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products and the testimonials made have not been confirmed by FDA- approved research. These products are not intended to diagnose, treat, cure or prevent any disease or ailment. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product.
 

Return Policy

For a refund of the product purchase price, you must be issued a written request along with a picture within 30 days of your original purchase date, this means you need to email us at ITSPOETIME.COM to get a refund. Shipping costs are non-refundable.  

Under no circumstances will a refund be processed without proper, respectfully written request via Company Email included. 

Unfortunately, orders that are past the 30 days return period will not receive a refund. 

Refunds may take up to 4 weeks before they appear on the customer’s bank statement – most cases will be quicker, however due to return shipping time (3-9 business days), return processing (4-6 business days), and refund requests to the bank (4-9 business days).

For refunds, email us at itspoetime@gamil.com. No refunds will be accepted without a written request and response from an It's Poe Time LLC. representative.

SHIPPING

SHIPPING METHODS AND COSTS

Your shipping cost is calculated based on the shipping address and weight of your total checkout.

Our shipping and handling charges cover the expenses we incur to process, pack, and ship your order. Your charges are dependent on the method you select based on the above information. Standard shipping typically takes 5 – 7 business days and priority shipping typically takes 2 – 4 business days to receive, excluding weekends and federally observed holidays. In some cases, shipping may get delayed. For orders placed during the weekend, we prioritize the shipping of these orders on Monday morning.

We ship worldwide via United States Postal Service. International Orders may incur delay due to customs duty fees and transit, expected arrival is up to 4 weeks from purchase.

We provide you with an email confirmation and tracking number to follow your shipment for continual updates for orders in the United States.

FREE SHIPPING

For all orders with the free shipping promo (excluding international orders), please note that we will ship your parcel via First Class/Standard Shipping only even if you choose other shipping options.

SHIPPING ESTIMATES

The estimated shipping days does not including the processing. We usually ship orders within 48 hours, except on weekends or holidays. These times may be extended during holidays, promotions, launches/restocks, and limited edition releases.

ADDRESS VERIFICATION POLICY

Should you place an order that needs further address verification, our team will go forward to reach out to your specified email address noted on your account and ask for correct shipping and mailing address, as well as any further pertinent information needed (Apt/Unit/Suite number, postal code validation, etc).
 

Should we not receive a response by the 5th day past original purchase date, this shipment will be NOT sent out to the address noted on the order confirmation receipt.
 

We cannot be held responsible for any shipments that do not make it to their specific destination. Please reach out to our team at itspoetime@gmail.com so we can help as best we can! 

DUTIES AND TAXES

DUTIES AND TAXES FOR INTERNATIONAL ORDERS

DISCLAIMER for International Orders Duties and Taxes: Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient's responsibility as we are only charging the transportation fee for the packages. You may check with your country's customs office to determine what these additional costs will be.

Additionally, you may review below additional information for shipments shipping to Canada which can imply to other countries as well. We cannot be held responsible or accountable for any taxes, duties, tariffs, quarantine fees, or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed directly from them.

Below are some additional information regarding international shipments to Canada:

BROKERAGE FEES - The brokerage fees are a processing fee charged by the shipping company. This fee includes filling in a customs form to indicate the contents and value of the shipment and calculating duty and taxes. USPS For USPS, goods valued under 20 Canadian dollars are duty and excise tax exempt. Goods over 20 Canadian dollars will be subject to the applicable duties and excise taxes. Gift shipments received by mail that are valued under 60 Canadian dollars are duty and excise tax exempt. For all casual and commercial items valued under 1,600 Canadian dollars, Canada Post will collect the assessed duties and excise taxes and a handling fee of 5 Canadian dollars from the addressee.

Taxes - Each item entering Canada will be charged GST (General Sales Tax) and PST (Provincial Sales Tax - varies by province) based on the declared value.

Duties - Under NAFTA, items that are deemed manufactured in the US (and Mexico) are duty free. A duty (percentage) may be charged if the item is manufactured in another country.

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

*For all international shipment that uses the free shipping promo code, please note that we will ship your parcel via First Class Shipping only even if you choose other shipping options.

LOST PACKAGE

LOST PACKAGE POLICY

If your package shows that its been delivered at usps.com and you still haven’t received it, no problem! Just file a claim with the USPS and provide us with the claim number via email, chat or phone call.

We are not responsible for lost or stolen items if your order has been shipped to the correct address that you provided on your order or any shipping address that you confirmed. Customers agree that It's Poe Time LLC. does not have any liability on the order once it's already been shipped. It will be in the position of the carrier and it's the responsibility of the customer to communicate with the carrier regarding the lost or stolen items.

Please note that MAIL THEFT is punishable by law and is a federal crime, a felony that could result in prison time, the loss of the right to vote or hold public office, and significant fines. The taking of items through fraud, deception, or embezzlement are included within the definition of the crime. Mail theft includes but are not limited to: Hiding or destroying mail also constitutes mail theft, as does the purchase, receipt, or possession of mail that one knows was stolen.

Any questions concerning your shipment? Email us at ITSPOETIME@GMAIL.COM.